Returns & Exchanges

At Oye Happy, we strive to ensure every gift brings a smile to your face, but if you are not completely satisfied, we offer a hassle-free return and exchange process. Please note that personalized items are eligible for replacement only in the event of transit damage or manufacturing defects.

Return Process

• 1.
  Initiate Request

  Log in to your account and visit the 'My Orders' section to select the item you wish to return or exchange within 48 hours of delivery.

• 2.
  Quality Verification

  Upload clear photos or a short video of the product, especially for damaged or defective items, to help our quality control team approve your request.

• 3.
  Package Pickup

  Once approved, keep the item in its original packaging with all tags intact; our courier partner will arrive to collect the package within 3-5 business days.

• 4.
  Refund or Replacement

  After the item reaches our warehouse and passes inspection, we will immediately trigger your refund to the original payment method or dispatch your new replacement.